Misled by Hyundai dealer with false promises - India Consumer Forum

Misled by Hyundai dealer with false promises

I booked Hyundai Verna SX diesel (2017 model old version) 2-3 months back with the Pre GST offer of Rs.1,15,000 (Includes Exchange bonus and cash discount ) and they offered me 6.5 lakhs for my old vehicle, hence I proceed with the auto loan and the same has been credited to V3 hyundai for Rs.11 lakhs(which I am not aware of), all of a sudden they said stock not available and they stopped the manufacturing of old version and they offered me to deliver the New Hyundai verna which was launched on 22nd August 2017 in India hence I said okay.

Meanwhile I checked with Vxxxxxxj (Sales Executive) V3 Hyundai about the loan and he replied that the loan has not been released to us. I instructed them to stop the loan process because we didn’t know the new model price it that time, he said he will take care. After a month a received an sms from Kotak Mahindra bank stating that your EMI will start commencing from 5th August 2017, I quite surprised by seeing the sms and then I contacted the Kotak Mahindra bank they said the amount has been credited to V3 hyundai 50 days back. To cross verify that I called V3 hyundai regarding the loan amount of 11 lakhs and they agreed that they got the payment. That incident was embarrassed me a lot. I requested the V3 hyundai to close the loan otherwise the amount of Rs.17675/- will debited from my account, since it is unplanned emi I don’t have sufficient amount in my bank account to clear the emi if the check bounces it will endup in cibil and unwarranted penalty payments. They simple replied that if we cancel the loan now you have to huge amount (Interest for 11 lakhs prorate basis and cancellation charges), I wondered that they enjoyed the loan amount for 50 days without my notice and they are asking me to pay the interest and cancellation charges. After a long debate and fight I escalated to V3 hyundai CEO Mr.Vxxxxxxxn, finally he said he will pay the interest amount and also he sure of closing the loan.

I almost awaited for 3 months by paying booking advance of Rs.10,000/-.

The sales executive Mr.Vxxxxxxj assured me that the discount what they offered (discount) on the time of booking will be applicable for the new vehicle as well, which is 6.5 lakhs (includes my old vehicle value) since they failed to deliver the vehicle at the said time.

I am okay with the deal and now the vehicle has been launched and I am asking them to deliver the car they said the previously offered discount will not be applicable now. I totally disappointed by hearing this since I waited for almost 3 months based on their words, and now they cheated like

I highly depressed because of this I need a justice on this, and also huge compensation for my depression. So that it will not happen again in future.

It will great if you could help me on this issue asap, please.?

Ramgopal Sakthivel
Neelankarai, Chennai 600115, Tamil Nadu
Email: rxxxxxxx1@gmail.com

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