One Assist mobile insurance claim dispute

My name is ravi kumar last year I purchase  a insurace plan from company one assist against my mobile oppo f9 pro…now in this year my mobile accidentally break & is display not woking then insurace company not apporve my complain making exceses last two week..pls help me & check the decision & excuse made by company is really valid or not!

Ravi Kumar
Tugalkabad, New Delhi 110044

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