Order not placed on Flipkart but money deducted

I have ordered a phone on Flipkart on 18/04/18 using state bank of India net banking. My amount of 13999 has been deducted from bank but order placing failed and flipkart is not returning my money. I placed again an order this time successfully placed. For one order flipkart charged the amount of two and not refunding the money of failed order.

F.D.Road, Serampore 712203, West Bengal
Email: sxxxxxxxxxxx3@gmail.com

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