Complaint against ABN Amro Bank for charging credit card in advance for redeemable vouchers – Rs.9,990/-:
Megha Sharma of New Delhi (megha.sharma(at)evalueserve.com) had posted a complaint with regard to discriminatory charging of her credit card by ABN Amro. ABN Amro had offered under “world is yours” some redeemable vouchers for travel, dining and two watches as complementary gifts. The bank had said that if the customer needed to redeem the vouchers she can go to the bank branch and pay the amount Rs. 9,990 and avail it. Ms. Megha Sharma had confirmed all the details not once but thrice and the bank always said the amount will be charged only when the customer availed the vouchers. However, the amount was immediately charged on Ms. Megha Sharma’s card and the amount was charged “PREMIUM CLUB OFFER NAVI MUMBAI MAH”. Ms. Sharma’s complaints to the bank proved futile.
Ms. Sharma posted her complaint with ICF on 20-10-2009 which ICF submitted to ABN AMRO bank for redressal. The problem was resolved after the bank reversing the entire amount charged to her credit card by 3-11-2009.