Wrong cancellation and poor support from Jabong - India Consumer Forum

Wrong cancellation and poor support from Jabong

This email is with reference to the order id 171031576827595. The order was for 3 sarees of the same brand where in I had placed the order on 31st October and received 1 saree on 7th Nov.

Since I was traveling from 8th Nov I wanted an early delivery however due to certain issues at Jabong’s end the delivery did not take place and I had written to Jabong and had received an e-mail stating that the product would be delivered by 14th Nov latest.

On 15th Nov I happened to follow up on the order and that’s when I came to know that due to the technical glitch (in the Jabong Customer care executive’s term) the order has been cancelled and the money has been refunded.

Is this the way that they treat their customers.No intimation or message regarding my order being cancelled.I received an email and message on 15th Nov after following up. It took 15 days for them to address the issue and intimate me that the order is cancelled.This is ridiculous!

Even when they knew that the order had a priority they could not deliver it on time which I accepted but then cancellation is not accepted. How can they sell a product on their website when they cannot deliver it. It’s mere negligence and I m looking forward to a solution to this, not a mere excuse saying that its technical error and you are sorry for it. I had escalated the issue and a representative called me on 16th November to give the same bullshit saying that there was some technical error and hence they cancelled the order. I had requested her to get back to me with the exact reason for cancelling the order and she assured that she would get back to me however to as usual I did not et a revert and again followed up on 20th November to which I got an email saying that someone will contact me at the earliest.

To my surprise, I logged in the website and can still see the same product being sold on the website. I mean how disgusting. I have attached the picture of the product still being sold on the website.

Shreelekha Pillai
Cavelossim, Margao 403731, Goa
Email: sxxxxxxxxxxx9@gmail.com

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