Refund from Hathway – Rs.2,350/- :

Refund from Hathway – Rs.2,350/- : Mr. Monindra Das of Bangalore subscribed to Hathway Digital Cable TV services subscribed on 07-12-2018 by paying Rs.2.350/-. The technician installed a demo set top box and the customer was assured of a new HD Set-top box within 7 working days.  Hathway also assured the customer that his billing cycle will start after provisioning of the new HD set-top box and post completion of three-month free subscriptions. However, customer did not get a new set top box even after 3 months and he was also charged for the demo box.  Customer registered complaints multiple times with the customer care and also sent email. But no steps were taken to resolve the issue. Customer posted his complaint with ICF on 09-03-2019 and the matter was taken up with the company. Customer finally got refund on 20-03-2019.



Monindra Das, Bangalore, Karnataka
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