Wrong delivery by Flipkart and no action to resolve it

On 19.5.20, my son at Bangalore, along with me, ordered for a Samsung LED 32 inch Smart TV (Model UA32F5500AR priced Rs. 33,999) through FLIPKART. While installing the TV received, Samsung technician found it as DEFECTIVE, and he also mentioned that the model being obsolete was not serviced by Samsung any more. Accordingly, Flipkart collected back the set. Thereafter, without discussing or even intimating us about possible alternate models of similar price (32″ or 40″)  Flipkart sent a much cheaper different model (UA32R4500ARXXL with price Rs.27,900  as pasted on the box). The installation technician on opening  this box, to our and his utter shock, found inside an entirely different and a much cheaper model UA32N41010ARXXL/UA32N4010ARLXL, priced Rs.11,999, and was not even a smart TV. This FRAUD was therefore intimated to Flipkart. There were then several mail communications and extensive telephonic conversations with their Customercare officials.  Every time they accepted the seriousness of the matter and agreed to look into the same for resolving. But more than FIVE months have passed but there was no action from Flipkart, causing unending agony harassment during this entire period.

Fed up with the delay, I asked Flipkart to pay us back at least the difference between what was paid for the TV as ordered (Rs.33,999) and the non-Smart TV actually discovered inside the box and installed, that is, at least pay us Rs. 22,000 (=Rs. 33,999-Rs.11,999) along with whatsoever interest, and provide an invoice for the TV actually  discovered inside. Every time they are saying that they are looking into this, but time passed without any action so far. Since then again waiting.

ANUP KUMAR
Kolkata 700161, West Bengal
Email: gxxxxxxxxxxp@rediffmail.com