Charging of fine to SB even when there is balance

I have an SB Account 6xxxxxxxxxx7 opened as a special SB ( i.e., Excess money in the SB gets transferred to MOD and whenever the funds in SB goes below the minimum balance money from MOD is transferred back to SB automatically) Now I have funds in MOD but it is transferring back to SB and SB is charged a fine for not maintaining the minimum balance. Is it my mistake if the funds is not getting transferred to SB? Also I am not able to withdraw or transfer money in MOD. It is locked. I want the money soon. In spite of repeated complaints and mails there is no response from the bank and also the branch never receives the phone call.

Subbalakshmi MV
HMT layout, Bangalore 560073, Karnataka

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