I made Complain via service request no. 245859741 on dated 12/05/2016. I got reply that your problem will be solved within 2 Days. After 13/05/2016 I was daily contacting to customer care as service was not providing to me.
On 17/05/2012 I received a message that “Your problem has been solved and your service request has been closed .” while my problem was not solved, I again contact to customer care about the matter, I informed that Due to non reachable of your contact no. Your service request has been closed. While during this period I was daily contacting to customer care with same contact no. I told him to make another complain for the same matter , but they refused to take complain and given argue that “there is insufficient balance in your account, without sufficient balance we can not take your complain.
After that i recharge my account and re-complain for the same problem via service request no. 247114648 on dated 22/06/2016, i again informed that your problem will be solved within 2 days.
On 24/06/2016 I received a message that ” your problem has been solved, you are charged Rs. 175 for the service and your service request has been closed. While my problem was still not solved. When I contact to customer care they said to make another complain.
I made another complain via service request no 247225647 on dated 25/06/2016 ,again given 2 days to solve my problem. After 26/06/2016 I am in daily contact with customer care to till date, but my problem is still not solved.
I have been mail(email id customercare[@]reliancedigitaltv.com) 2-3 times , but no reply given.
Since my first complain they are deducting daily rental from my account, during the period i contact at least 30-40 times to solve my problem, but no buddy visit my home to solve problem.
During contact of customer care ,they gave me different information at different days.
This is for your kind information and necessary action please.
Bekarbandh 828130, Jharkhand
126.96.36.199 / 07/07/2016 / 11:17 pm