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Dirt box missing from Hitachi AC unit

I have bought My A/c HITACHI 318IWD/1.5 TON SPLIT A/C last year dated 03/04/2017 from GREAT EASTERN. After installation on 1st service I came to know that the dirt box was missing by the servicing person fron HITACHI , he ensures us that we will receive dirt box in few days… After few days we had some water leaking issue again then we asked about the dirt box he ensure us the same… From then every body misguided us and no one helped us for my issues. And now they are saying that we should complained for this on very first day.. now please tell me how could we know the procedure of HITACHI if not even the company personal can guided us correctly they r now asking for money for the the dirt box… Please help me and solve my problem ASAP… Thanks

Sushmitaa De
Belgharia, kolkata 700056, West Bengal
Email: sxxxxxxxxe@gmail.com



3 comments

    • Hitachi on 10/03/2018 at 4:42 pm

    Dear Sushmitaa De,

    Apologies for the inconvenience caused to you. Kindly share your mobile number or complaint number with us.

    Regards,
    Team Hitachi

    • Hitachi on 12/03/2018 at 1:24 pm

    Dear Sushmitaa De,

    Thanks for sharing your details with us. We will get in touch with you shortly.

    Regards,
    Team Hitachi

    • Hitachi on 14/03/2018 at 3:35 pm

    Dear Sushmitaa De,

    We hope your concern is resolved. Please drop us an email at hitachiindia.social@gmail.com in case you need any assistance.

    Regards,
    Team Hitachi

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