Refund not received from Redmi Store

I had purchased a Red mi note 4 by online (Redmi store) and cancel my order on 29th Sep 17. Today is 6th Oct 17. several times call on Mi help desk but still I don’t get my refund amount.
today when I call they provide me a case id and assured me that I received call on Monday (9th Oct 17) for the information only not for refund ? Please help me to get my reversal early.

Jalkal, Kolkata 700141, West Bengal

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