ICF | India Consumer Forum - Part 2

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How to identify whether your BSNL SIM is 4G enabled

BSNL is in the process of rolling out 4G network and services gradually across the country. It will also roll out 4G and 5G compatible OTA and universal SIM platform which will enable subscribers to choose their mobile numbers as well as replace SIMs without geographical restrictions. Presently, BSNL 4G services are available in Punjab, …

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Beware of extortion scam calls, emails and demand for money

Extortion e-mails are a type of scam, where cyber-criminals send threatening messages to individuals or organisations demanding payment in exchange for not releasing sensitive or embarrassing information. These e-mails typically claim that the sender has compromising information, such as private photos or personal data and threaten to share it with the recipient’s friends, family or …

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Consumer Commission orders Sahara Q Shop to refund deposit, interest

Matter in brief: The Complainant stated that being convinced by the representative of Sahara Q Shop(Opposite Party) she agreed to deposit in SAHARA Q SHOP UNIQUE PRODUCTS as SAHARA Q SHOP UNIQUE SCHEME that in the first part of the month of October in the year 2012 one officer of the Opposite Party No. 2 …

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How to enforce the Consumer Court’s order

Section 25 of Consumer Protection Act, 1986 (as amended by Consumer Protection (Am.) Act 2002) provides for enforcement of orders of the District Forum, the State Commission or the National Commission. As per the section, where an interim order made under this Act is not complied with, the District Forum or the State Commission or …

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Important terms to know while raising consumer dispute

Important terms and definitions  in Consumer Protection Act, 1986 (repealed by Consumer Protection Act 2019) A consumer can raise a valid consumer dispute when the goods purchased by him/her suffers defects and the services availed by him/her suffers from deficiencies. Let us see some of the important terms that a consumer needs to be aware …

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When and where to file a consumer complaint

Who can file a Complaint? a) Any consumer; b) Any voluntary consumer association; c) Central Government or any State Government; d) One or more consumers, where there are numerous consumers having same interest e) In case of death of a consumer, his legal heir or representative Note: A beneficiary of goods/services when such use is …

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Consumer rights enhanced under new Consumer Protection Act 2019

The Consumer Protection Act, 2019 (2019 Act) came into effect following Presidential assent and this Act repeals the previous Act of 1986 which was earlier amended from time-to-time to keep pace with the changing economic and consumer market scenario. The new Act of 2019 has substantially enhanced the scope of protection afforded to consumers, by …

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