ICF | India Consumer Forum - Part 3

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Beware of extortion scam calls, emails and demand for money

Extortion e-mails are a type of scam, where cyber-criminals send threatening messages to individuals or organisations demanding payment in exchange for not releasing sensitive or embarrassing information. These e-mails typically claim that the sender has compromising information, such as private photos or personal data and threaten to share it with the recipient’s friends, family or …

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Consumer Commission orders Sahara Q Shop to refund deposit, interest

Matter in brief: The Complainant stated that being convinced by the representative of Sahara Q Shop(Opposite Party) she agreed to deposit in SAHARA Q SHOP UNIQUE PRODUCTS as SAHARA Q SHOP UNIQUE SCHEME that in the first part of the month of October in the year 2012 one officer of the Opposite Party No. 2 …

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How to enforce the Consumer Court’s order

Section 25 of Consumer Protection Act, 1986 (as amended by Consumer Protection (Am.) Act 2002) provides for enforcement of orders of the District Forum, the State Commission or the National Commission. As per the section, where an interim order made under this Act is not complied with, the District Forum or the State Commission or …

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Consumer rights enhanced under new Consumer Protection Act 2019

The Consumer Protection Act, 2019 (2019 Act) came into effect following Presidential assent and this Act repeals the previous Act of 1986 which was earlier amended from time-to-time to keep pace with the changing economic and consumer market scenario. The new Act of 2019 has substantially enhanced the scope of protection afforded to consumers, by …

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How to file a complaint in Consumer Fourm?

Manner in which complaint shall be made under Section 35 of Consumer Protection Act, 2019: (1) A complaint in relation to any goods sold or delivered or agreed to be sold or delivered or any service provided or agreed to be provided may be filed with a District Commission by – (a) the consumer to …

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Members of a Society are consumers within the meaning of Consumer Protection Act

If one takes cue from the order passed by National Consumer Disputes Redressal Commission in the Revision Petition Nos.823 to 826 of 2001, members of a Society can raise a dispute against the Society and seek redress under Consumer Protection Act. The Order arises from the petition filed by Smt. Kalawati & Ors. against Ms. …

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Makemytrip ordered to compensation for failed resort booking

Before the District Consumer Redressal Commission II, New Delhi Complaint Case No. CC/2/2019 Devvrat Vs. Makemytrip India Pvt. Ltd. Brief facts of the case: The Complainant made a booking through Mobile of 6 persons (4 adults + 2 children) 2 room at the Pacific Inn 360 degree Resort, Ratta Panni, Neelkantt Road, Rishikesh via Make …

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