I have 3 shipments coming from USA. I have worked in Memphis and choose to use FedEx as they are professional company. However the FedEx India operation is messed up. Each time i call customer service they give me difference answer. One person tells me to mail KYC documents at india[@]fedex.com; another person tell me to submit at kycdocs[@]fedex.com and third person tell me that the docs can only be submitted to a 3rd party vendor that Fedex has selected. How can they ask a 3rd Party vendor to manage sensitive data?. Btw FedEx employee also mentions to me that my shipment will be destroyed even though i have submitted all KYC. I strongly recommend legal action against FedEx and to anyone planning to use USA to India shipments, try UPS or another company. FedEx is just not worth anybodys time.
Mumbai 400063, Maharashtra