Cash back not received on Zomato order paid through PayTm – India Consumer Forum
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Cash back not received on Zomato order paid through PayTm

No response from 24*7 customer care. Value: 350. I ordered on zomato via paytm wallet using a promo code as it said cashback offer. But I never received any cashback even after 5 days. I reported it to the customer care. But they don’t respond. There is no other means to contact them as well.

Lavanya Chandrasekaran
Thoraipakkam, Chennai 600094, Tamil Nadu


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    • Srushti balakrishnan on 22/11/2020 at 10:26 am

    I ordered 3 items costing me ?255. I used the promocode WELCOME175 and it saved me ?125 on the order and a 50rs cashback on the paytm. So i had to pay 130 rs. I recieved the order but i didnt get 50rs cashback in paytm. To my surprise one of the item which i ordered of cost ?50 was missing. I chatted to some guy in zomato app and he was sorry for the mistake but he was only willing to pay half amount.
    He knew that it was their mistake but still he paid only half the amount. It has been 15 hour since i received the order but no cashback.

    • Tushita on 10/02/2021 at 2:35 pm

    I experienced the same thing today i did not get my cashback as i ordered for 476 and didn’t get any cashback, the customer service had no answer. It is really necessary to take action against zomato as they are fooling customers around.

    • Vishnu on 13/02/2021 at 11:52 am

    I have ordered food in zomata and I paid my bill via paytm, I applied the cashback offer but I didn’t received any cash back yet.

    • Sumanth on 16/02/2021 at 5:44 pm

    I too ordered on Zomato and made payment via paytm.I applied the promocode which promised to give cashback,it has been 3 days till now I didn’t receive any cashback.
    There are no means available to contact their customer support.

    • Nitin Singla on 28/01/2022 at 9:56 am

    Same happened with me its been more than 2 days but I haven’t received my cashback i paid through paytm wallet they said that it is a cashback failure

    • Naveen Raj on 01/03/2022 at 8:44 pm

    I didn’t received my 30rs cashback in zomato for order 220 i used paytm coupon but i didn’t get any cashback

    • Rajan Isaacs on 17/03/2022 at 3:08 pm

    Similar thing happened with me when I didn’t receive cash back for Zomato for payment made through Paytm on 12/03/2022. Zomato asked me to contact Paytm, while Paytm didn’t have any redressal forum. While Paytm has pre filled chat messages which doesn’t address the issue in mention. Following are the terms & conditions for Paytm

    Terms & Conditions:
    Get upto Rs.100 cashback on ordering at Zomato via Paytm
    Flat 15% cashback, No minimum transaction amount is required
    Use Promocode ZPAYTM to avail the Cashback
    Valid only on for users who have not transacted with Paytm on Zomato for over 15 days
    Offer valid till stocks last
    Cashback will be credited within 24 hours of a successful transaction
    Cashback will be cancelled in case of full refunds or cancellation of orders
    In partial refund cases cashback will be rolled back in same proportio
    nate amount
    Mobile number needs to be verified to be eligible for cash back
    In case of any dispute the customer needs to get in touch with the Merchant/Brand

    ***** According to RBI’s new guideline, users who have not undergone Paytm KYC will not receive cashbacks in their wallets.*****

    According to RBI’s new guideline, Users who have not undergone Paytm KYC will have their wallet limits reduced to Rs. 10,000 a month and would have to provide us any one ID proof to continue adding money or receiving Cashback in their wallets. Submit your government issued ID Click here

    When payment was received from a phone without KYC then why demand one for the person’s own money as cash back.

    Dr. Rajan Isaacs

    • Vijay on 26/04/2022 at 5:33 pm

    Don’t add Paytm cashback coupon on Zomato they don’t pay Paytm cashback i didn’t get 30paytm cashback in my wellet after 5 day when I reported customer service they sorry for that but not solved problem

    • Isha Mandia on 10/05/2022 at 10:51 am

    Didn’t get paytm cashback through Zomato, i order on 4th may & according to coupon they have to give 30 rs cashback but still not get it & today its around 6 days.

    • Yugansh Gupta on 14/08/2022 at 3:37 pm

    I order an item from Zomato and I did my payment through using the promo code of Paytm …it was mentioned there that I will receive the cashback of Rs 30 within 24 hours but still I don’t get my cashback ( Already 6 days passed now what should I do now ??

    • Karan on 09/11/2022 at 3:42 pm

    I order a cake on zomato of 576 rupees with online payment from google pay but delivery boy said my bill is not paid successfully.He also take 576 rupees after delivery.So i need my other 576 rupees back.This is urgent.

  1. I order a food on zomato of 213 rs with using the promo code of 100 Paytm cashback but I have no received my cashback in my pytm so pls transfer cashback in my pytm

    • Yash sharma on 26/02/2023 at 1:29 am

    I have not recived cashback when I apply 100 rupess cashback on Zomato of my order of 237

    • Ankit Sinha on 19/03/2023 at 1:41 am

    Paytm actually don’t give cashbacks, So I strongly suggest Zomato to remove Paytm cashback section from their app.

    In actual sense Paytm & Zomato are busy in making profit by distracting the customer through their misleading & fake promo codes.

    We must avoid the use of Paytm & Zomato.

    • Owais shariff on 14/05/2023 at 9:34 pm

    I ordered order worth 267 of 2 items but not received the paytm cashback through zomato while paying using paytm

    • Sagar on 23/10/2023 at 6:52 pm

    I have ordered 4 burgers for 302 ruppes and applied a coupon “PAYTMUPI”. which says 100 ruppes cashback. But I didn’t get it.. instead they give me 2ruppes through scratch coupon from paytm…..
    I really disappointed. Please take some action on Zomato

    • Umang Manuja on 21/11/2023 at 9:56 am

    I had a similar issue on 19th Nov when the promised cash back of Rs.100 was not credited.

    • Punitha on 25/11/2023 at 12:27 pm

    I had similar issue on 25th nov when the promised cash back of Rs.100 was not credited

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