I am filing this formal complaint against Relief Healthcare Equipment for a critical service failure regarding a massage chair purchased on July 1, 2021).
Grievance Details:
Issue: The unit is non-functional due to a faulty IC chip, severely impacting my elderly parents’ health needs.
Service History: Despite multiple follow-ups, a technician only visited on September 20, 2025. Although we agreed to the repair cost of ?10,000, the company has refused to provide formal documentation or secure bank details for the transaction.
Current Status: Since the demand for payment, the company has completely ceased communication, refusing to acknowledge follow-ups or provide a resolution timeline. This constitutes a clear deficiency in service and a breach of warranty obligations.
Requested Relief:
I request the Consumer Forum to investigate this unfair trade practice and mandate Relief Healthcare Equipment to:
Immediately complete the repair at the promised cost without further delays.
Provide a formal, written service guarantee for the repair.
Compensate for the prolonged distress and service negligence.
Vinay
KORBA 495450, Chattisgarh
Email: Ixxxxxxxxxxx9@GMAIL.COM
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