Complaint against @pinkktonic for wrong delivery

I ordered a Saari from @pinkktonic and they send a cheap and wrong designed Saari . They made fake promises that they will make the exchange but when I asked them about the same they simply refused and they are not even replying to my texts and neither are they picking up my calls, I’ve tried calling them from different numbers as well nothing happened they just seem to ignore all kinds of contacts from me. The Saari + Delivery Charges was worth  ?1800. I have the screenshots of them telling me that they will take the Saari and exchange it but they are refusing now.
I want my money back in any case and take suitable action on them because this is a kind of cyber crime.

Ratnpriya
Jamnagar 361008, Gujarat
Email: vxxxxxxxxxx6@gmail.com



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