Complaint regarding booking through fabhotels - India Consumer Forum

Complaint regarding booking through fabhotels

I have booked hotel “Vatika Inn” in Udaipur through FabHotels website. The booking was done for 3 days from dates 29th December 2017 to 1st January 2018. I have done booking in September 2017 and screenshot is attached for my confirmed booking, I paid all the money in advance through credit card. On 2nd of December 2017 I called hotel to inquire something and they told me that they have delisted the Fabhotels and my booking will not be entertained. I was surprised since nobody informed me through email if phone call from Fabhotels that my booking is cancelled. Then, since that day I am calling their customer care representatives and nobody is responding. They have looted me and spoiled my holidays. My tickets for traveling are also confirmed and I have no place to stay in Udaipur. If I book a new hotel then at such short notice the prices are very high. If I cancel my tickets then also my money will be lost. Apart from this I have taken holidays from office as well.
I am very disturbed mentally due to this financial loss as well as hurt emotionally since we planned this holiday to celebrate first birthday of my daughter. They are not taking the matter seriously as they do not value their customers.
I request Honorable court to take strong action against Fabhotels and help me in getting compensation of all the loss that occurred due to their unprofessionalism.

Gaurav Nalwa
Greater Noida W 201307, Uttar Pradesh

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