I had purchased this laptop on 14 of march model HP pavilion laptop 15-eh1103AU with invoice – this was as received with flipkart packaging with thier invoice were i bought. The issue was that thier is small portion of the screen distorted its visibly seen as laptop is turned on within same date i registered replacement issue with flipkart team they given date of 22 march as inspection of product from dealer HP customer support due to fact they are the manufacturers. The HP Customer team as called in made enquiry about model number and serial number but in flipkart invoice only imei/serial number was available which reads as of but HP side declined this number and manually updated serial and model number of laptop after thier visit to my home on 25/03/2022. i m having proof for it both manual return copy and mail attachment confirmed on 26/03/2022 after which technical visit should have been arranged from flipkart side were i had purchased but not happened. after 28/03/2022 i had called in 16 times the flipkart team they only pass on the blame to HP side and extended the replacement date from 30 mar to 2nd of april and then extended upto 15 april then replacement issue was abruptly cancelled from flipkart side without prior information to me, when i called in to get information they passed on to HP side the laptop was out of stock and they convinced to create another issue this time only for refund compelled from seller end after which technical person visit from flipkart side and turned on laptop without proper inspection he cancelled the request for refund just blindly saying specifications of system mismatches from model and serial number on 19 april after the refund issue was also cancelled. HP side clearly mandated the serial and model number are printed backside of laptop case in thier website and i also have login with my laptop specifications on HP website for product registration clearly given thier important parameters but flipkart side clearly making mind game and passing blame on to HP side im having proof for everything. Really im filing this compliant an educated like me facing this what will be the case of common man without basic education.
Chennai 600073, Tamil Nadu