Complaint regarding IDFC First loan pre-closure

I awailed business loan from CAPITAL FIRST now IDFC FIRST bank in 2018 , I paid all EMI in time ,I now want to forclose my loan from last one month , I asked for foreclosure amount from 23 JANUARY 2020, but still till 25 February they are not giving amount , I  called them more than 5 times , everytime they told it is in process , I could not understand why they behave such a low level with customer, I guess they dont want to close loan and enjoy interest, or they have poor customer service department , pl do need ful at the earliest

BHAVESH VASANI
BOPAL 380060, Gujarat
Email: sxxxxxxxxxxxxs@gmail.com



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