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Complaint regarding late bus service

I book new shatabdi bus service bus number 6032 From lucknow to delhi
Depart time and place is transport nagar lucknow at 9:30 But without any information place and time both change 3 hours late still not running only stand

Ankur Shukla
Indranager, LUCKNOW 226016, Uttar Pradesh
Email: sxxxxxxxxxx1@gmail.com

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