I had booked a packet through DTDC on 14.2.2022,was promised to get it delivered by 16.2.2022. But it returned back to the franchisee office with a note on the packet “not pick the phone 12:20 pm, 25.2.22”. Till then I had no idea of its delivery or return.On 26th,when enquired I got to know that it is not delivered yet. I made a complain at customer care and they assured me to reattempt the delivery. When I asked the franchisee office, they outright denied and asked for more payment to make this delivery. I request you to please look into the matter and fine them for the negligence against service.
JAIPUR 302018, Rajasthan