Complaint regarding refund from Makemytrip

I tried to cancel a ticket on Makemytrip online. I have a zero mmt cancellation bought along with the flight ticket. I had bought this zero cancellation offer for 999 INR during the booking. My ticket clearly states that airline cancellation charges before 3 days is Zero including makemytrip charges. Zero cancellation fees : 24 hrs before departure. I called MMT on contact number 0124-4628747 and have registered a complain . I do not wish to change dates, as this was a return flight booked. The inbound flight was already cancelled due to lockdown. Make my trip is not allowing me to cancel the trip and offering only change of flight date. Why did they charge me 999INR, if they cannot fulfill the zero cancellation policy. This is money making scheme for MMT and a total Fraud.

Atul Jagotra
Navi Mumbai 400706, Maharashtra
Email: jxxxxxxxxxa@yahoo.com



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