Complaint regarding refund from Shein - India Consumer Forum

Complaint regarding refund from Shein

I placed an order from Shein for 4 items. The quality was very very bad and the clothes were nothing like they were showing on the app. They looked like cheap knock offs so I couriered them (Rs 150) these products returning them because they do not have a pickup service. I was in touch with their support.
They refunded me the money for 2 items instead of 4 and said because while complaining I posted pictures of these 2 products only so they got confused even though I wrote and corrected them that I need to return all the items. Then they assured me that I will get my refund.
And then the next day when I tried to open my support in their app, they had blocked me from it. I can’t see our previous conversations now and can’t file a complaint! Order number – PHX13398

Sonakshi Kochhar
Gurgaon 122018, Haryana


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    • Neha Shaikh on 03/02/2018 at 11:44 am

    i have ordered few clothes from “shein” and i wanted to exchange my clothes just because it was nt fitting me properly they have send some one from their end to pick up order from me but i have nt got my refund back and they are least bothered to reply on my ticklet

    • Kanika on 29/07/2018 at 6:13 pm

    I orderd a tassel skinny belt and paid online for it. I haven’t got my order but it shows that it has been delivered. I didn’t even got any delivery calls from them and they haven’t refunded my money yet.

    • Shilpa mk on 05/10/2019 at 8:20 pm

    I have not received the return for 3 months it has been two months…please refund the amount

    • romabardia on 21/10/2019 at 11:55 pm

    Shein online shopping is fake app and it robbed me.

    • Sanu theengh on 12/11/2019 at 1:19 pm

    Hi i have an order no. LYC78726 on 9,13,2019 , due to poor shipments I return it without receiving the product, it’s been 70 days and I don’t get my refund till date. I spoke this issues with almost all the customer from shein but no one take initiative..

    • Mayuri pawar on 25/11/2019 at 1:15 am

    I didn’t receive pay ment on shein

    • Mari on 04/06/2020 at 12:54 am

    I haven’t received the money its already two weeks now!!! Please shein give me back the money

    • ICF on 05/06/2020 at 8:05 pm

    Please submit your complaint at

    • Shweta kaushik on 30/06/2020 at 10:19 am

    I have a problem regarding refunding I don’t get my money back after returning the order so kindly give my money back .

    • Shreya pathare on 04/07/2020 at 11:45 am

    In app it’s showing that I have been received my refund but actually it’s not there in my bank account..this is pissing me off the way customer service of shein app works ..they never pick up the call

    • UDAYASREE NETHA. JELLA on 06/07/2020 at 9:57 pm

    Suddenly shein has stopped but i ordered some things in shein I paid in online… Now I’m not getting any information from their because shein has banned in india.. But what about my money whether I will get refund or not

    • ICF on 07/07/2020 at 11:06 am

    @ Udayasree: Please submit a detailed complaint at

    • Priyadarshini Pradhan on 07/07/2020 at 12:29 pm

    Shein hasn’t refunded my money and the apo also has stopped working. I tried customer care number no response. Tried contacting via Instagram no response.

    • Pema on 14/07/2020 at 10:35 am

    I ordered on shein and payed online and now its banned in india,my parcel was on its way and now i cant get my refund since there isnt an app to file my complaint ,i want my refund or my parcel

  1. I had ordered from Shein before the app was banned and had paid the full price for the parcel. Now it is not getting delivered and the app is also not accessible. I want my refund at the very least because I didn’t know the app was going to be banned at the time of making the order!!

    • Smita Gupta on 26/07/2020 at 7:18 pm

    I had asked for the refund of Rs 4000/- from Shein , after I returned the items. They had refunded in the shein wallet. We requested shein to refund it back in cash to our paytm wallet which they didnt oblige. Now the company as been banned by Govt. We are stuck up with the situation. Please help

    • Rajinder kaur on 31/07/2020 at 1:43 am

    Hi i too have refund amount at shein. How to get it since its banned in india now?

  2. Hello I have my refund at shown I have mailed shein but didn’t get a proper response what should I do now …it’s a huge amount and can leave to there wallet kindly help me out with this ..

    • Bebe on 20/10/2020 at 4:09 pm

    Shein customer India sucks. It’s been almost 4 months and They haven’t refunded my money back. They should be the one contacting the customers and not us calling them everyday to refund our money back. I tried calling them so many times but it’s not working? How can they be ignorant during these times. We should file a complaint against shein customer care India.

    • Jeyadra Vijayselvan on 05/12/2020 at 5:46 am

    I had Shein wallet balance of ?2400+ and the ban was so instant I couldn’t get the money to my bank account. Please help me in retrieving my hard earned money. Thank you

    • Indu on 10/01/2021 at 10:10 pm

    Please it’s a request to GOI to ensure all apps that have been banned in India should be asked to pay full refund of vouchers and returned items. In such a pandemic era giver can’t do this to us. Our money is stuck with these sites.

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