I am filing this complaint against ParimatchGlobal.com for deducting both my deposit (?2000) and bonus funds (?500 and ?2000) unfairly after I completed the full wagering requirements.
I was awarded a ?500 bonus without being shown any 3x earning cap rule during acceptance.
After wagering the full required amount of ?22,500, I had ?6874.5 in bonus balance. Without warning, my balance was reduced to ?1600 citing a hidden “3x cap” that was never disclosed before I accepted the bonus.
During my inquiry, another agent added a ?2000 goodwill bonus, which was also later removed without explanation. Parimatch closed my support tickets repeatedly without resolving the issue or sharing the proper terms.
I requested they provide proof of where I was shown these conditions before accepting the bonus — they failed to do so.
This is a clear case of misleading bonus terms and removal of funds (including personal deposit).
Gokul
Bangalore 560055, Karnataka
Email: gxxxxxxxxx8@gmail.com
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