Damaged Product Received and Refused Refund

Snehanjali Electronic Mira-Bhayender Road delivered a product that was damaged. It was immediately picked up and returned to warehouse. I had purchased the product above my budget and bigger than required size a day before Dusserah only because that it as the only product that could be delivered on the auspicious day (Dusserah).
As the product was returned, it did not serve the purpose.
Hence I requested Snehanjali Electronic to allow me to buy some thing else of a lesser value and refund the difference or provide me the full refund.
However I was asked to either buy something of same range or higher and pay the difference amount.

I feel cheated and helpless, I do want this product. I want my money back.
Snehanjali Electronic refused to do so hence I wish to file an official complaint.
I also want to file a compensation for all the inconvenience caused to me and my family.
We had to spend time on the other day to look for the same product at multiple showrooms

Prashant Khiraiya
Mira Road East, Mumbai
Email: pxxxxxxa@gmail.com



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