Deduction by Airtel for unsolicited service - India Consumer Forum

Deduction by Airtel for unsolicited service

49 Rupees deducted from my Airtel talk time from mob no.9xxxxxxxxx9 ,and massaged me date 31/05/17 that doctors service started on your no. I come to read msg dated 01/06/17.I never used this service even single time. when I contacted Airtel CC ,they told me that doctors service initiated on your no. and mony deducted.They refused to return my amount.Please note point bellow.
1.Why they deduct balance only when there is ammout more that deduction amount in talk time.
2.Why they never inform us regarding dinh balance deduction before deduction ,like as banks.As banks inform us before deduction of any balance .
3.After deducting balance they provide us a massage STOP to stop service.Why they not do so before starting the service.
4.Even after deactivating service within 1 hour by massaging STOP, why they don’t return the deducted amount.
5.We pay to Airtel for talk time not for any other services,then why they deduct ammouny from our talk time with it information, as there is no agreement to give any other service after talk time.
5.I thin its a big frod to deduct ammoint from costomer account without information by telecom companies.please do the needfull.

Vivek Kumar Upadhyay
Panchkula 133302, Haryana
02/06/2017 / 8:53 am

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