I have booked Indigo air lines ticket on 24/02/2020 and the travel date is on 05/05/2020. The ticket was canceled by airlines due to covid-19 lock down and but amount is kept in credit shell. They say that, since the ticket is booked before lock down period amount can not be refunded . But the travel dated is in lock down period and the flight was canceled .
My complaint is when I don want to use the credit shell option, why air lines is imposing that option on me.. I want my money to be refunded. And also when rial ways and RTC buses are refunding money (without credit shell option), why air lines are not refunding the money to their passengers ?
When I called indigo call center on 20th April they agreed to to refund my money and sent mail. mail is attached herewith.
But after that they sen mail and said that the amount is kept in credit shell. Why the u turn in this regard?.
I request indigo to refund my amount ( I do not want use credit shell option.And Indigo should not impose that option on consumer).
Please help me in this regard.
Vijaya Saradhi k
Mangalore 575013, Karnataka