LIC URL rate increased without informing customer – India Consumer Forum
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LIC URL rate increased without informing customer

I had taken home loan from LIC HFL ON NOV-2014 and paid first EMI on DEC-2014. In that time they promised us loan ROI would be fixed rate for 3 years as 10.15% and rest of years it could be varied depends on RBI rules with some other factors.

Now till dec-2017 we paid same intrest rate as we agreed. Now drama has been started. When we enquiry about intrest rate suddenly increased to 11.5% approximately without knwodlge of ours. They are telling that, we sent communication through msg/mail etc about this one. But we haven’t received such a message. They are telling that if we pay 1000 rs extra bugs on Dec 2017 itself, intrest rate could be decreased to 9% only. But now(Feb 2018) they were asking us to pay 10k + gst taxes total around 12k extra to reduce to 9% ROI from 11.5%. Since if they informed us earlier on DEC 2017 itself, it’s just to pay 1000 rs only now it is increased around 12k. Its very careless for them to inform customer such type communication. If we don’t paid emi on time, then they will inform through call like your EMI pending. But if any benefit acquired for the customer, they will not inform.They are telling that you have to enquiry about your account ROI until that we can not inform anybody. This is very rediculous answer given officer. Please take necessary action and since we are paying extra 10k bugs unnecessarily. I request them to maintain proper communication if any intrest varies either decrease/increase through mail/msg. If they inform customers to pay 1000 rs bugs to decraese ROI, definitely most of them will pay. Seems,they are intentionally not informed customers to increase their profit by cheating the customers.Please take necessary action and refund us(for all customers whoever paid) extra amount we paid instead of 1k bugs.

MIYAPUR, Hyderabad 500049, Telangana

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