Online delivery, Refund complaints against

I order 2 items from koovs in August. It was a prepaid transaction. The order was supposed to be delivered in 7-8 days but it did not. I received one product in September but the there is no clue about the other product . I used to call the customer care number and they always say there is delay you will receive it in 48hrs. But now its been more than 50 days and I haven’t received my order or any refund but I can see that on the tracking window that the product is getting back to the seller . My money is stuck and they don’t help regarding this. Their customer service is not reachable many times.

Amrita Bhama
Bhopal 462023, Madhya Pradesh

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