Order pending with Snapmint after making payment

A finance company named Snapmint which provides emi. An online application was to be filled and I filled with every document they required to buy a smartphone on EMI. After submitting the application they called me next day  to confirm the order. I paid the downpayment of Rs. 1100 and after paying the payment the order status is still showing in progress. It’s been 2 weeks and I tried hard to contact them on call or via emails. Send emails on their email ids on daily basis but don’t even reply, not even calling me to solve the issue. What to do?

I.p. Extension, Jharkhand 827010
Email: sxxxxxxxxxx1@gmail.com

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