PAN Card not delivered by VELEX courier service

My PAN card has been dispatched by NSDL through VELEX courier service. The status on the site says delivered on 12-Aug-2020 where as it was not delivered to my address by anyone.
I need my new PAN card copy applied and sent by NSDL. Can you please take the required action and make sure of my PAN card delivery. AWB 23311860956

Thank you.

Bangalore 560015, Karnataka

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