Regarding complimentary Kodak TV from Hippo Stores

I had gone to Hippo Stores, Noida to buy sanitary items for my two bathrooms under renovation. I was given to understand that if I bought items worth more than Rs.1.00 lakh then one amongst the three items shall be given as complimentary gift. I bought sanitary fittings worth Rs.1,13,555.39 on 27.09.2024 and preferred 32” Kodak Smart TV, after re-confirming that it was a Smart TV, as a complimentary gift. However, when the TV was installed on 13.12.2024 I was terribly shocked to find that the TV didn’t have the basic features of a Smart TV. There was only 4G connection, no Bluetooth and no voice assistant feature. We felt cheated as we were not informed of deficiencies of this so called Smart TV. I spoke to Mr. Kxxxxxj Bxxxxr of Hippo Stores, Noida but could not get any positive response. My wife and I then personally visited Hippo Stores, Noida on 18.12.2024 and spoke to the Stores head. We apprised him of the short comings of the Kodak Smart TV and requested that either the desired features should be incorporated in the given Kodak Smart TV or a new 32” Kodak Smart TV with requisite features be provided to us in exchange and that we were ready to bear the price difference. He promised for all help in the matter. However, later he showed his inability to help stating that Kodak Smart TV was a Promotional Gift. This was not expected from a reputed store.