Regarding duplicate fare debited by Uber

I travelled from my house to a resort on Friday 15th of June thru UBER INTERCITY PREMIERE and the rules of uber clearly stated that intercity trips have to be paid in cash. But after I alighted from the car, the driver ( Mr. Axxxxxn , who knew that only mode of payment was direct cash in intercity trips) collected Rs 1450 for the trip and went.
But Uber authorities had deducted the same amount from my uber account and when I enquired about the same they said they cannot reverse the amount.. I told them to hold an enquiry with their driver and do the needful.. But they refused again. So kindly look into the matter and do the needful

Sriram Veeraraghavan
VELACHERY, CHENNAI 600042, Tamil Nadu

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