I have bought shoes from snapdeal site and after I got them delivered the size did not fit me and I have requested for return.
They have picked up the shoe and when I asked them about refund they are telling that they will not refund my money as there is some issue with my account. I have asked for details on the issue they are not gving it and saying its internal process they are not supposed to disclose.
I have talked to all levels of customer care team. Tried to update on online furm and twitter, but the answer I get is they cannot refund. They are accepting that they is no issue with the product with I have sent back but they are saying that they will not refund my amount. I have the copy of pickup recipt with me.
The are just telling they they will not refund.
I want to proceed legally on them but not sure how much money and time it will take for this issue. But I want answers from them they just say internal checks are not positive and no information apart from that. I have purchased many items from snapdeal till date and never faced such issue.
Perunbakam road, Chennai 600128, Tamil Nadu