Complaint against MakeMyTrip for delaying the refund of amount wrongfully charged on customer’s credit card – Rs.17,140/-:
On 16-06-2009 Mr. Nitin Sawant of Mumbai tried to book a ticket on Mumbai-Riyadh-Mumbai sector on makemytrip.com for 18th travel date. However, the site did not take the booking due to problems with the credit card. Subsequently MakeMyTrip offered to book the ticket offline and Mr. Nitin accepted and paid in cash. On returning from his trip he found that the credit card had been charged with full ticket amount though the transaction for which had failed. Mr. Nitin Sawant promptly brought the matter to the notice of MakeMyTrip and demanded full refund. MakeMyTrip only made promises of refund but it was not forthcoming which prompted Mr. Sawant to post a complaint with ICF on 04-08-2009. ICF took up the matter MakeMyTrip and Mr. Nitin Sawant finally got his full refund and interest charged on credit card.