D’Damas Diamond fall complaint – Rs.14,000/- :
Deepti Gangwar, Jeewan Park, Uttam Nagar, New Delhi-110059 Email: dipsicgeb(at)gmail.com purchased a ring from D’Damas store at shoppers stop in Rajouri Garden, New Delhi on 15/04/12 for her engagement. The diamond fell from the ring and the ring was submitted on 04/10/2012 to the above store. As per the company policy if the diamond falls within six months it will be replaced by the company But the company denied it saying there is no manufacturing defect. She called the landline number, mobile number and sent emails. But the issue was not resolved. She posted her complaint with ICF on 24-12-2012 and the issue was taken up with D’Damas. Finally the company replaced the diamond by 05-02-2013, free of cost.