Refund from Swiggy for non-delivery – Rs.477/-:

Refund from Swiggy for non-delivery – Rs.477/-:  Mr. Uttam Shah of Borivali (west), Mumbai 400092 placed order for food from Kiku’s restaurant, Borivali west through Swiggy on 31.01.21 @7.47 pm.  The bill of Rs. 477/- was paid through credit card. The food parcel was not delivered and on enquiry with restaurant, the customer was told that the food was already picked up. On Swiggy all also initially it was showing that the delivery person was on the way but after sometime that also stopped. The restaurant people also tried to contact delivery person / Swiggy but couldn’t. The customer kept on sending messages on cell number given but no response for days together. The customer also sent email on 01.02.21 informing about non delivery of food and requested them to refund ?477/- paid for the order to them, but Swiggy did not bother to reply. The customer posted his complaint with ICF on 07-03-2021 and the matter was taken up with Swiggy. After follow-ups and escalation the customer got his refund on 15-03-2021.