Website renewal was not done inspite of payment

Website renewal was not done inspite of payment – Rs.2,404.50:

Suresh Thiagarajan of Basavanagar, Bangalore, Karnataka (Email: suresh_jewels(at)yahoo.com) had paid an amount of Rs. 2404.50 towards the domain renewal and hosting charges as of 20th Nov 2012 to Internet Worldwide, Bangalore – 560006 on 20/11/2012. The domain was due to expire by 12th Dec 2012. He also received the invoice for the amount paid and was assured that the domain will be renewed from 13th Dec 2012 to 12th Dec 2013. However, on 13th Dec 2012, the domain was not renewed and was blocked for non-payment. Despite emails and telephone calls the domain remained blocked. Mr. Thiagarajan posted his complaint with ICF on20-12-2012 and the complaint was taken up with the service providers. Finally the issue got resolved and domain became active by 20-12-2012.