Amount deducted by bank from my SB account

Loan on card (Credit Card) facility is available online, it shows for Rs.10000/- and 6 months duration we need to pay around 1700/ per month. I tried online to avail loan every time it shows E107 error. Later on March 9th i contacted customer care and requested for loan, it was approved on March 15 and Rs.10000/- added in bill generated statement. On March 16 the loan amount was declined by bank. So never received money. but in the March month statement it was added, i called customer care regarding the issue they told me to pay the balance amount deducting 10000/- . I paid as per their instructions.
Due to non payment of 10000/- my account was kept on hold and i am unable to access it. I had requested many times customer care and keep on sending mails to remove the hold on my account and explaining about
loan amount which i never received.
Today the same amount was auto debited from my SB account and hold is not yet removed. This is causing lot of inconvenience and loosing trust on bank.

Neelima Kamineni
Yellareddyguda, Hyderabad 500073, Telangana

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