Complaint regarding non-delivery by Flipkart

i have ordered mobile through flipkart flash sale in exchange of my existing monile on dt. 25 oct 2018. flipakt arrange delivery on 29 oct 2018 through ekart agent. ekart agent came on that date and denied to delivery as they have rejected exchange option due to illogical reason. i got verification failed notification on dt. 29 oct 2018. from that date to till time they have not update my delivery status (still it is shown in transit). i have asked my refund of rs. 10,699/- or my ordered item every day. i have asked then to update my refund process through mail several time but not received any reply till time. please help to get refund of amount of rs. 10,699/- with interest as this is converted to emi to my sbi credit card with interest 14%. regards

Shubhadip Biswas
Berhampore 742102, West Bengal

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