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Complaint regarding overcharging by Uber

I booked an uber cab from my home to office in the morning. It showed 89 rs as fare charge and I booked it. Later on completion they charged me 117 rupees. I reached on time did not changed my stop in middle but they still overcharged without informing me upfront at the time of booking. I contacted their customer care – first they claimed that all charges are being shown to customer upfront on providing correct facts they changed the story and started saying that this is because route was changed. I had not said anything to the driver how come I am responsible for route change if driver is driving the car. There is no transparency in uber’s fair charging and they change it without providing full information to the customer.

Saurabh Singh
Kondapur, Hyderabad 500084, Telangana
Email: sxxxxxxxxh@outlook.in

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