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Complaint regarding payment through PayTM

I am a WBSEDCL consumer. On 23.11.2017 I paid 5393.99 through Paytm gateway. They confirm me about confirm payment but till date Paytm nither deposit the money to WBSEDCL nor refund me. I complained to WBSEDCL but no result till date. Paytm Order ID M20171123xxxxx. Besides there is no complain mail id or phone no. I found in google search. It seems to me not as per consumer act. WBSEDCL also not provide me any contact information.

Goutam Chakraborty
Khairullachak, Medinip 721102, West Bengal
Email: dxxxxxxxxxxxx3@gmail.com

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