1. I have taken breakdown assistance from crossroads in 2017. In between the term of the policy I changed my vechile and got the same updated on the customer care of crossroads on 22nd August,2017.I have mail communication. Till today I have received hundreds of call from crossroads but every time the model they retriate is of my old vechile. Even after complaining on the customer care so many times they are not updating the same. I don’t have any idea, whether in future if I need an assistance whether company simply rejects the same saying the car model doesn’t matches our data.
2. Crossroads customer care makes a mockery of the customers: On 23rd march at 11:35 am I received a call from crossroads customer care(Ms Axxxxi).She was talking about some car service but the model which she told was of my old car, I asked her to give the no. of her supervisor so that I can complain to him/her. She gave me the no. and now the drama begains when I called that no. that was picked by some lady who was also the customer of crossroads and with a anger she told me don’t call me again. Now I called the customer care(Mr. Dxxxxxp Jxxxxi) picked up the call and I complained about the lady to him. As per his words I was going to receive a call in half n hour but till today neither I received the call nor model is updated
The crossroads or its represantatives are just making mockery of customers. I even said that I will report on the consumer forum but I think they don’t have any ethics or moral values and are not afraid of any complaints
Through this forum I am hoping that my complaints will be heard and some serious action will be taken.
Rohini, New Delhi 110085