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Complaint regarding services from travel agent

My complaint is against M/s.Gallivant International, pheonix Mall, Ghatkopar West. It is a travel agent. After paying discussed money out of my Gratuity, they are ignoring members to give agreed additional facilities. I am talking about Gym facility for 2 members for 5 years as per our choice. There are many calls done (most of the cases, do not pick the call) and 5-6 email correspondances related to same and each time GI is giving committment of next 4 days but no progress.

I request you with this email to help us to get issue solved as I have invested much more fund in their scheme for travel throughout India in our old age. Any additional details required, will be submitted to you.

Gajanan Phadtare
Dadar E, Mumbai 400014, Maharashtra
Email: gxxxxxxxx4@yahoo.com

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