Complaint regarding warranty for Motorola earphones

I had purchased Motorola earbuds 2 earphones from online store Amazon.in, seller name:Cloudtail India Pvt. Ltd, on 9th august 2017, few months back I visited the authorized service center of motorola at Victoria plaza, 385, Garia main Road, Kolkata-700084, where they denied to provide me service. after that I contacted with Motorola customer care service an Motorola Online chat support system for customer care , they provided me with contact details of their representative who deals with the service related to Headphones named Mxxxxj kxxxxxl, I mailed to to this contact hoping to get a solution regarding my warranty but I did not get any reply since. My warranty is going to end on 8th Aug, 2018 but I am clueless as to how to avail my warranty, moreover I also contacted with the seller at amazon.in ,i.e cloudtail India pvt. Ltd. they also provided me with another

Pronoy Roy
Santoshpur, Kolkata 700075, West Bengal
Email: pxxxxxxxxxx1@gmail.com



1 comment

  1. Hi Pronoy,

    Greetings from Motorola!

    We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to apsocial@motorola.com referring to this post.

    Regards,
    Motorola Support

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