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Incorrect Information provided by Visa consultant

I have taken the services of WTFARES.com for my holiday travel to Spain & Italy from 11th Aug’17 till 28th Aug’17. The services included were Hotel accommodation, train/bus transfers, some sightseeing and Visa consultancy. I booked my flight tickets for the journey from Goibibo. The return leg of the journey was from Madrid to Bangalore via London. To be sure of visa requirements, I checked with the travel agent (assigned by WTFARES) regarding any transit visa requirements in London. I shared the ticket with him. He informed that no transit visa is required. Rest assured, I embarked on the trip. At the end of the trip, when I was checking-in at Madrid airport, the airline authorities denied the boarding pass on the grounds of London transit Visa not available with us. I tried to reason with the airline authorities but they cited the UK government rule of having transit visa mandatorily. I contacted my agent from Madrid airport and he again informed the same that transit visa is not required. But then airline authorities contacted British embassy security control, explained them the situation, shared our passport and flight details with them and concluded that visa requirement is must for our passports and flight. Ultimately, they did not give me & my wife the boarding pass and we had to miss that flight. Then, we booked a new flight from madrid to bangalore for the same day and travelled back.
We suffered the great loss due to same day booking of such a long flight. I am asking for the suggestions on how to recover the losses because clearly this was not our fault, as we were relying on the visa consultant to give us the correct guidance.

Prateek Monga
Yemlur, Bangalore 560037, Karnataka
Email: pxxxxxxxxx9@gmail.com

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