I had subscribed for international roaming of Rs 3999 before coming to Toronto, Canada on 27th April 2018. My connected flight was from London. I talked on phone from Heathrow Airport. Calls, data, messages everything was working fine. I reached Toronto almost after 10 hours and my calling and call receiving stopped. Data and incoming messages were working.
I mailed airtel on their firstname.lastname@example.org email id on 29th April 2018. I got a response and they asked me to check few settings. Everything was okay when I checked.
On the next day I received their sms saying “In reference to your email to Airtel, We were trying to call you from 7899799614”. As my incoming was not working, they couldn’t reach me. On 30th April 2018, I received mail from airtel saying your email ID is not registered against Airtel number 7899799614. This number was given by them through sms. I had just mentioned it in my mail saying I got sms from this number of yours and instead of reading entire detailed mail or solving my network issue, they sent me this foolish mail.
I had given my wife’s number of Canada as an alternate in my previous mail.
I got same reply from them to check settings again and they gave one more assurance of solving the problem on high priority with the reference number 85059588.
They called on my wife’s canada number at 3.00am Canadian time. I mailed them and asked to check timezones and then call. Instead of apologizing, they called back at same time next day. And from 5th May they stopped my data & incoming msgs too and was left with no access to anyone when I am out in unknown country.
I kept sending them mails till 7th May and never got any reply after 1st May from them. Then I twitted about my concerns on 9th May. I got reply on that saying we won’t keep you waiting for one more minute. And asked me to send my details via a direct message link. I sent them the required details. After that till now no response on Twitter too. I twitted back on 10th May asking for how much duration means one minute to them. No response to that too.
Now I really don’t understand how to tackle with such thick skinned people. My vacation is half complete now. But ruined by airtel. Couldn’t explore the place alone due to no connectivity. Can’t depend on wife’s phone for whole day as she has office whole day.
Kindly help and guide if there is a way to teach lesson to this unreliable service provider.
Karve nagar, Pune 411029, Maharashtra