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Parcel lost by Gati couriers

I had 2 parcels couriered from Bangalore to Siliguri by Gati kwe logistics services. I have paid ?2700 for the courier charges. It is 3 weeks now that I have not received my parcel in siliguri. gati Customer care executive informed that one parcel reached Siliguri and other one they are not able to trace in Kolkata. Today she informed after I called so many times that the other parcel is missing. I have so many important stuff in my parcel and nobody from Gati is even answering to any of my queries. Please help!

Ankita Roy
Hakimpara, Siliguri 734001, West Bengal
Email: axxxxxxxxxxxxr@gmail.com

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