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Regarding refund from Elanic website

I have been trading through a website called ” Elanic” the website has a policy that all the money generated from sale shall be allowed to be transferred in bank account of the customer only if the amount in ‘ elanic wallet ‘ is more than ?300 . Now my money has been blocked since last 4 months as the balance is less than ?300 . I made futher sales through the mentioned website and all time the sale was failed product was taken but sale wasn’t effected and ultimately product was returned , the buyers whome name and number was mentioned on the website I called him and he said he was unaware of any website called Elanic and hasn’t effected any purchases . I doubt that the website is fake and has intents to block the small amount of money of the customers . The website’s customer grievance redressal is also slow and hardly provides any help . So my question is there anything I can do about this?

Tanvi Mishra
patkapur , kanpur
Email: txxxxxxxxxxx2@gmail.com

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